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Frequently Ask Questions


Look for a quick answer in the following slides.


If you cannot find an answer in the slides, please check the complete list of answers below.

Events Leading to Data Loss

  What do I do after data loss occurs?

  Under what conditions can I recover files accidentally deleted on Windows®?

  Can I recover files from reformatted, corrupted or deleted drives on Windows®?

  Can I recover files from failed attempts to merge or resize partitions?

  My computer will not boot.

  My computer was restored to original settings with a Recovery CD.

  I reinstalled Windows and lost the files in My Documents.


Data Types and Disk Formats

  Which file systems are supported?

  How do I scan a bad laptop hard drive?

  Can I recover lost Outlook PST files?

  Can I recover lost emails?

  Can I recover lost JPEG photos from a flash drive?

  What should I do after data loss occurs?

  Under what conditions can I recover files accidentally deleted on Windows®?

  Can I recover files from reformatted, corrupted or deleted drives on Windows®?

  Can I recover files from failed attempts to merge or resize partitions?

  My computer will not boot.

  My computer was restored to original settings with a Recovery CD.

  I reinstalled Windows and lost the files in My Documents.


Licensing and Buying

  How to activate my software?

  Where to purchase File Scavenger?

  What types of payment are accepted?

  I need an invoice.

  What are the differences between the Personal Use and Professional Use license?

  How do I upgrade from the Personal-Use to Professional-Use license?

  How much it cost to grade from an earlier Version?

  Why do European Union customers have to pay VAT?


Searching Issues

  What accounts can run File Scavenger®?

  I cannot scan a network-mapped drive.

  When should I use the Quick versus Long Scan?

  I cannot find files removed or emptied from the Recycle Bin.

  How do I scan a drive that has no drive letter?

  A file is displayed as zero byte.


Recovery Issues

  I cannot save data to the same drive.

  I cannot recover data to a CD or DVD drive.

  Files are "successfully saved", but some will not open in their respective programs.

  Files recovered from a broken RAID will not open.

  Files recovered in demo mode will not open.

  I want to recover only certain file types.

  I want to thank you for saving my data.