Remote Assistance

With this service you will perform reconstruction following our step-by-step instructions. This service is reasonably priced and takes the least time. It requires a computer technician on your staff with at least one year of experience with computer hardware and Windows® installation.

The process starts with your submission of the data recovery evaluation form. If data is determined to be recoverable we will send you further instructions that basically consist of the following steps:

• Reconfigure the disks as standalone disks. See "Reconfigure the component disks as stand-alone disks" in Chapter 16.
• Follow our request to run a trace, which extracts critical information on the disks and writes it to a file. The file can then be zipped and uploaded to our web site. This process usually takes about 30 minutes to a few hours, depending on data contents, disk size and speed and processor speed.
• We then analyze the trace to determine the correct procedures to reconstruct the RAID. We will request payment once data is determined to be recoverable.
• Send payment and follow our step-by-step recovery procedure.

This process usually takes a day. Historically the success rate has been about 90% to 95%. The 5% to 10% failure rate is due to data contents on disk having been corrupted beyond recovery.